Refund policy

Coffee is a fresh food product, so we handle returns a little differently from other stores. Please read this before you order.

Cancelling before dispatch

You can cancel or change your order at any time before it leaves our roastery. Email us at ad@azouzcoffee.com and we will cancel the order and refund any payment already made, in full.

Returns after delivery

Sealed, unopened bags may be returned within 7 days of delivery, provided the bag and its freshness valve are intact and the coffee has been kept away from heat and direct sunlight. For food safety reasons we cannot accept opened bags unless the product is faulty.

Damaged, incorrect or faulty orders

If your order arrives damaged, incorrect, or the coffee is not as described, contact us within 48 hours of delivery with your order number and a photo. We will replace or refund the item in full, including the delivery charge. This does not affect your rights under Jordanian consumer protection law.

Cash on Delivery orders

Please check your parcel with the courier before you pay. If the packaging is visibly damaged or the order is wrong, you may refuse delivery at no cost to you.

CliQ and bank transfer orders

Approved refunds are returned to the same CliQ alias or bank account used for payment, within 7 business days of approval.

How to request a return

Email ad@azouzcoffee.com with your order number and a short description of the issue. We will reply within 2 business days with return instructions. Please do not send anything back before we confirm.

Delivery charges

Delivery charges are refundable only where the return is the result of our error.